Privacy Policy

1. Definitions

For the purposes of this Privacy Policy:

• "Company", "We", "Us", "Our" refers to Iztri Services Pvt. Ltd., with registered office at Top Floor, Aishwarya Arcade, Muthuraya Swamy Layout, Visveswarayya Road, Arekere, Bangalore, Karnataka, 560076.
• "Service" / "Services" refers to the Site & App and associated steam ironing, dry cleaning, bag care, shoe care, pickup and delivery services.
• "You" / "Your" refers to the individual using the Service.
• "Personal Data" means any information relating to an identified or identifiable individual.

2. What Information Is, or May Be, Collected from You?

As part of the registration and use of the Site & App, Iztri Services Pvt. Ltd. may collect the following:

Personal Data

• Full name (first and last)
• Email address (including alternate)
• Mobile phone number and contact details
• Residential address, city, state, and ZIP/postal code
• Demographic profile (age, gender, occupation, education, date of birth)

Usage Data

• IP address, device type and identifiers, browser details
• Mobile device OS and internet provider
• Pages visited/accessed, links clicked, frequency of access, session activity, date and time of visits

Location Data

With your permission, we collect your geolocation to offer location-relevant services such as pickups and deliveries.

3. How Do We Collect Your Information?

(a) Directly from You — when you register, schedule pickups/deliveries, interact with customer support, or submit feedback, forms, or reviews.

(b) Automatically — via cookies, analytics tools, and use of Service features.

(c) From Third Parties — payment gateways, service partners, advertising and analytics platforms.

Iztri Services Pvt. Ltd. will collect personally identifiable information about you only as part of a voluntary registration process, online survey or any combination thereof. The Site & App may contain links to other websites. Iztri Services Pvt. Ltd. is not responsible for the privacy practices of such websites which it does not own, manage or control.

4. How Is Your Information Used?

We process your data on lawful bases such as performance of a contract, legal obligation, legitimate interest, or with your consent. We may use your personal data to:

• Provide, personalise, and maintain the Service
• Fulfil pickup, delivery, and cleaning orders
• Process payments and update transactions
• Manage user accounts and offer customer support
• Communicate via SMS, telephone calls, voice calls, VOIP calls, WhatsApp, Rich Communication Services (RCS), push notifications, in-app notifications, and email
• Detect fraudulent activity or misuse of services
• Comply with legal or regulatory obligations
• Support business transfers, audits, mergers, or acquisitions
• Conduct service analytics, marketing effectiveness, and quality control
• Serve promotional and advertising materials via direct calls, SMS, WhatsApp, chat applications, and display advertisements (including through the Google Ad network on third-party websites)

Consent to Communications and DND Override

By creating an account and using the Service, You expressly consent to receive communications from Iztri, its affiliates, and third parties duly authorised by Iztri, via SMS, telephone calls, voice calls, VOIP calls, WhatsApp, Rich Communication Services (RCS), push notifications, in-app notifications, and email, on Your registered mobile number and email address, regardless of Your registration with any "Do Not Disturb" (DND) facility or the National Customer Preference Register (NCPR), in accordance with the Telecom Commercial Communications Customer Preference Regulations, 2018 (TCCCPR-2018).

You may opt out of promotional or marketing communications at any time through Your account settings, by clicking the unsubscribe link in such communications, or by writing to hello@iztri.com. However, You will continue to receive transactional, administrative, and service-related communications (such as order updates, payment receipts, and customer support responses) that are necessary for the performance of Services availed by You; these cannot be opted out of for so long as You hold an active account.

You also expressly consent to the monitoring and recording of voice calls between You and Iztri (including its support agents and delivery executives) for quality assurance, training, dispute resolution, and regulatory compliance.

You can opt out of Google Analytics for Display Advertising and customise Google Display network ads using the Ads Preferences Manager.

Information about customers on an aggregate basis (excluding any information that may identify you specifically) covering customer transaction data and customer demographic and location data may be provided to partners of Iztri Services Pvt. Ltd. for the purpose of creating additional features on the Site & App, creating appropriate new products and services, and conducting marketing research and statistical analysis of customer behaviour and transactions.

5. With Whom May Your Information Be Shared?

Iztri Services Pvt. Ltd. will not use your financial information for any purpose other than to complete a transaction with you. Iztri Services Pvt. Ltd. does not rent or sell your personal information. We may share your data:

• With Service Providers for service delivery, analytics, and support
• With Affiliates and Subsidiaries bound by this policy
• With Business Partners to offer relevant products or services
• As part of business transitions such as acquisitions, mergers, or restructuring
• With authorities when required by law, court order, subpoena, or to respond to regulatory or judicial requests
• With your consent or at your direction
• For promotional offers, to investigate or prevent unlawful activities, suspected fraud, threats to safety or property, or violations of the Site & App's terms of use, and to defend against legal claims

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Understand user behaviour
• Track session and login activities
• Store preferences and enable core functionality

You may adjust your browser settings to decline cookies, but some features may become inaccessible.

7. Retention of Data

We retain your data only as long as required for:

• Delivering and maintaining Services
• Fulfilling legal or regulatory obligations
• Internal analysis, fraud prevention, or service improvement

We may retain non-personal, anonymised data indefinitely for research and statistical purposes.

8. Transfer of Data

Your information may be transferred to and maintained on servers outside your region or country. We will ensure adequate safeguards are in place and compliance with applicable data protection laws.

9. How Is Your Information Secured?

To protect against the loss, misuse and alteration of the information under its control, Iztri Services Pvt. Ltd. has implemented appropriate physical, electronic and managerial procedures, including:

• End-to-end encryption of sensitive data
• Secured access control for internal systems
• Password protection, firewalls, and server hardening
• Servers accessible only to authorised personnel; information shared with employees on a need-to-know basis to complete the transaction and provide the services requested by you

Although Iztri Services Pvt. Ltd. will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this Site & App, you agree that Iztri Services Pvt. Ltd. will have no liability for disclosure of your information due to errors in transmission or unauthorised acts of third parties. Users are responsible for maintaining password confidentiality and account security.

10. Your Rights and Deletion of Data

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent previously provided
• Request deletion of your personal data by accessing your account settings or emailing hello@iztri.com

Certain data may be retained where required by law, for dispute resolution, or fraud prevention.

11. Children's Privacy

Our services are intended only for users who are 18 years of age or older. We do not knowingly collect personal data from children. If you believe a child has submitted personal information, contact us immediately.

12. Changes to This Privacy Policy

Iztri Services Pvt. Ltd. reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site & App. You will be notified of significant changes via email or in-app alerts.

13. Grievance Officer

In accordance with the Information Technology Act, 2000, the rules made thereunder, the Digital Personal Data Protection Act, 2023, and the Telecom Commercial Communications Customer Preference Regulations, 2018 (TCCCPR-2018), the details of our Grievance Officer — who shall address any grievances regarding processing of Your personal data, withdrawal of consent, or commercial communications — are as follows:

• Name: Dhanush Anand
• Designation: Grievance Officer
• Email: hello@iztri.com
• Phone: +91 82176 04194
• Address: Iztri Services Pvt. Ltd., Top Floor, Aishwarya Arcade, Muthuraya Swamy Layout, Visveswarayya Road, Arekere, Bangalore, Karnataka, 560076
• Hours: 9 AM – 8 PM, Monday to Sunday

The Grievance Officer shall acknowledge receipt of any grievance within forty-eight (48) hours and endeavour to resolve the grievance within fifteen (15) days from the date of receipt, as required under applicable law.